Customer Support

 We offers exceptional Customer Support services designed to enhance customer satisfaction, build loyalty, and drive business success. Our team of skilled professionals provides comprehensive support solutions that cater to the diverse needs of your customers. We leverage advanced tools and technologies to deliver efficient, responsive, and personalized support across multiple channels, ensuring that your customers receive the assistance they need when they need it.

Our Services Include:

  1. Multi-Channel Support:

    • Providing support via phone, email, live chat, and social media.
    • Ensuring consistent and seamless customer experiences across all channels.
  2. 24/7 Customer Support:

    • Round-the-clock support to address customer inquiries and issues at any time.
    • Ensuring global coverage to cater to customers in different time zones.
  3. Technical Support:

    • Assistance with technical issues, troubleshooting, and product usage.
    • Expertise in handling complex technical queries and providing step-by-step solutions.
  4. Help Desk and Ticketing System:

    • Implementation and management of help desk and ticketing systems.
    • Efficient tracking, prioritization, and resolution of customer issues.
  5. Knowledge Base Management:

    • Creation and maintenance of a comprehensive knowledge base and FAQs.
    • Empowering customers with self-service options for common queries.
  6. Customer Feedback and Surveys:

    • Conducting customer satisfaction surveys and feedback collection.
    • Analyzing feedback to identify areas for improvement and enhance service quality.
  7. Complaint Resolution:

    • Handling customer complaints with empathy and professionalism.
    • Implementing effective resolution strategies to maintain customer trust.
  8. CRM Integration:

    • Integration with Customer Relationship Management (CRM) systems for seamless support.
    • Ensuring comprehensive customer data management and personalized service.
  9. Training and Quality Assurance:

    • Ongoing training programs for support staff to maintain high service standards.
    • Regular quality assurance checks to ensure consistent and excellent service delivery.

Starting Rates:

  • Multi-Channel Support: Starting at $30/hour
  • 24/7 Customer Support: Starting at $40/hour
  • Technical Support: Starting at $35/hour
  • Help Desk and Ticketing System: Starting at $500/month
  • Knowledge Base Management: Starting at $300/month
  • Customer Feedback and Surveys: Starting at $400 per survey
  • Complaint Resolution: Starting at $30/hour
  • CRM Integration: Starting at $50/hour
  • Training and Quality Assurance: Starting at $30/hour

For a detailed quote, please contact us with your specific support requirements.

ShriZ International PVT LTD
Phone: +91-93255-06699